Job Description

Join our Digital Transformation & Technology team and help us shape the future of client relationship management at KPMG Luxembourg!

You’ll be part of the team that keeps our Microsoft Dynamics CRM running smoothly — supporting both Marketing and Sales teams.
Your mission? To make sure our CRM stays efficient, up to date, and campaign-ready. You’ll coordinate daily CRM operations, test new features, troubleshoot issues, and be a key bridge between users, IT, and business teams.

This role is hands-on and on-site — you’ll be testing, exploring, and supporting everything from campaign setups to iPad event activations. You’ll also act as a backup for our CRM System Manager and CRM Business Manager, ensuring continuity when needed.

If you’re curious about how digital tools power modern marketing, love problem-solving, and want to see the impact of your work across a large organization — this one’s for you.

What you will be working on

💡 User Support & Coordination

• Be the go-to person for CRM users (over 800 colleagues!) — help reopen opportunities, troubleshoot, and support day-to-day needs.
• Act as the operational backup for the System Manager and ensure continuity in case of absence.

🚀 Marketing Operations Support

• Check campaign setups — make sure journeys, forms, and emails are tested and ready before launch.
• Support audience preparation, contact cleaning, and segmentation to keep data accurate and compliant.
• Document bugs, track issues, and coordinate fixes with IT and external vendors.
• Help analyze and update segments and consents based on legitimate interests.

🧩 Testing & Feature Implementation

• Stay up to date with monthly Microsoft feature releases for Dynamics 365 Marketing.
• Test new functionalities, identify relevant updates for the business, and share feedback with CRM leads.
• Help implement new tools (e.g. Customer Voice, Outlook Sync, event iPads).
• Train Marketing users when needed — from quick refreshers to new feature intros.

📊 Project & Data Support

• Coordinate CRM-related projects such as Power BI dashboards or survey rollouts.
• Extract and analyze CRM data (Excel skills will be your best friend here!).
• Work with our Data Steward to keep data clean, compliant, and ready for campaigns.
• Support training initiatives — create or update guidance materials and short tutorials.

🤝 Cross-Team Collaboration

• Participate in technical calls with IT and our KPMG Netherlands counterparts.
• Work closely with both Marketing and IT teams to ensure smooth communication and efficient issue resolution.

What we look for

• A curious, tech-savvy mindset with a real interest in digital tools and CRM systems.
• Strong organization and time management skills — you love structure but stay flexible.
• Good communication skills and a collaborative spirit.
• Comfortable working on site and supporting hands-on testing (iPads, events, etc.).
• Solid Excel skills (formulas, VLOOKUPs, data analysis) are essential.