We are seeking a Staff Services Operations Agent (m/f/d) professional to join our Facilities team.

As an Employee Services Agent, you will play a key role in delivering a high-quality experience to our employees and internal clients. Combining Welcome Desk responsibilities with back-office activities, you will act as a central point of contact for Staff Services.
You will be responsible for:
•    Welcoming employees and internal clients at the Facilities Welcome Desk and providing a professional, friendly and service-oriented experience.
•    Listening actively to requests, providing accurate information and advice, and coordinating with relevant operational teams when necessary.
•    Managing employee requests from initial contact through to completion and following up to ensure a high level of satisfaction.
•    Performing administrative and back-office activities independently and in line with established processes, instructions and deadlines.
•    Handling confidential information, including documents, archives and incoming mail, with discretion and attention to detail.
•    Managing several front-office and back-office tasks simultaneously, prioritising activities according to urgency and service impact.
•    Identifying recurring employee needs and service issues and sharing feedback to support continuous service improvement.
•    Collaborating closely with colleagues and operational teams to ensure consistent service delivery and continuity between Welcome Desk and back-office activities.

What you will be working on

You will contribute to the delivery and continuous improvement of Staff Services, including:
•    Providing day-to-day support to employees and internal clients through the Welcome Desk.
•    Managing and following up on employee requests and coordinating with the appropriate internal teams.
•    Supporting the development of high-quality internal concierge services and identifying opportunities for improvement.
•    Preparing regular activity reports and proactively identifying areas for improvement and development.
•    Ensuring that administrative activities, requests and deliverables are completed accurately and within agreed deadlines.
•    Supporting the smooth flow of information and activities between front-office and back-office operations.

What we look for

•    An A-Level equivalent qualification in administration or a related field.
•    Previous professional experience in a similar position.
•    Experience in welcoming, advising and assisting internal or external clients.
•    Strong administrative skills and the ability to manage several tasks simultaneously.
•    A pragmatic and solution-oriented approach to daily operational issues.
•    Strong client and employee orientation, with a focus on satisfaction and service quality.
•    Professional appearance and behaviour, empathy, active listening and strong interpersonal skills.
•    Good knowledge of MS Office, particularly Excel, PowerPoint and Word.
•    Strong organisational and time management skills.
•    Ability to work effectively as part of a team.
•    Rigor, confidentiality, flexibility, adaptability and reliability.
•    Experience in concierge or employee services would be considered an advantage.
•    Fluency in English and French.